Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

About the Brand

What is OddOneOut?

OddOneOut is a slow fashion label for women who don’t fit the mold — and don’t want to. We create bold, non-linear clothing in small batches, made for reinvention and unapologetic self-expression

What does “nonlinear fashion” mean?

It means we don’t follow fashion calendars or trends. Our collections are fluid, intentional, and designed for women whose lives aren’t lived in straight lines.

How is OddOneOut different from other brands?

We blend comfort with modern fits/styles, focus on versatile silhouettes, and price transparently so you get premium value.

Sustainability & Ethics

Are your clothes sustainably made?

Yes. We produce in small, mindful quantities using low-waste techniques and natural fabrics whenever possible. No overproduction, no fluff — just pieces that matter.

Where are your clothes made?

All our garments are made in India, in ethical facilities that prioritize fair wages, safe conditions, and craftsmanship over speed.

Is your packaging eco-friendly?

Absolutely. We use minimal, recyclable, and reusable materials — because thoughtful fashion shouldn’t come wrapped in waste.

Orders

How do I place an order on OddOneOut?

Browse a product, choose size/qty, add to cart, and checkout. Once paid, you’ll get an order confirmation and tracking details by email/SMS. Make sure to subscribe to marketing channels for real-time updates

Can I modify or cancel my order after placing it?

We start processing quickly. Message us with your order ID within 6 hours and we’ll try our best before dispatch. Dispatched orders can’t be changed.

How do I use a discount code or gift card?

Enter your promo code or gift card number at checkout. Valid codes apply automatically to eligible items before you complete payment. Automatic discounts does not require any promo code application.

Can I modify or cancel my order after placing it?

We start processing quickly. Message us here with your order ID within 6 hours and we’ll try our best before dispatch. Unfortunately, dispatched orders can’t be changed.

Can you exchange items?

Unfortunately, we cannot offer exchanges. If you need a different size or color of an item, you will need to place a new order and return the item that does not fit. If you order the same model again in a different color or size, we can ensure that you can keep any discount that may have been granted on the original order. The returned item will be refunded as soon as it arrives at our warehouse.

Shipping & Returns

Where all do you ship your products

We offer shipping worldwide. If you want to calculate shipping rates on your order, explore the shipping calculator at checkout page.

What are your delivery charges in India?

We ship across India. Fees depend on pincode/cart value and show at checkout. Orders above our free-shipping threshold ship at no extra cost. You can calculate shipping cost on your order at checkout page

How long will delivery take?

Processing takes 24–48 hours, then shipping is 2–5 days (metros) and 3–7 days (non-metros). Festivals or sale periods and weekends may add slight delays. However, one can choose for Express Delivery by paying a nominal charge.

Which shipping methods do you offer?

Our shipment happens via road and air

Do you ship internationally?

Yes, we deliver to select countries via reputed couriers partners like DHL, Fedex etc. Duties/taxes may apply per local laws and are payable by the recipient.

How can I track my order?

After dispatch you’ll get a tracking URL. You can monitor real-time updates and expected delivery date from the courier page or by login in your OddOneOut account

What if my package is delayed or lost?

If tracking stalls beyond expected timelines, reach our support. We’ll raise a ticket with the courier and resolve with a resend or refund as per policy.

Returns & Exchanges

What is your return and exchange policy?

Unused, unwashed items with tags intact can be returned/exchanged within 3 days. Final-sale or hygiene-sensitive items may be excluded. Read our detailed policy here

How do I initiate a return or exchange?

Share order ID, item, and reason. We’ll guide you through pickup or drop-off and confirm once the quality check clears. Please read policy doc before placing order

How long do refunds take?

After we receive and verify/QA the item, refunds are processed to your original payment mode. Bank timelines may vary slightly.

Do you offer reverse pickup?

Where-ever supported by our logistics partners, we arrange reverse pickup. If not, please self-ship and share the tracking details with us.

Account

Do I necessarily have to create an account to order?

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Is faster single sign in (SSO) available to create account?

Yes, we provide faster secure one click login via Google accounts

Is my personal information secure?

Your data is encrypted in transit and stored securely. We use it only to fulfill orders and support you, per our Privacy Policy.

How do I reset my password?

Click “Forgot Password” on login → check email for reset link.

Payment

What type of payment modes do you offer?

Pay securely via UPI, Domestic & International Credit/Debit card, net-banking, leading wallets, Paypal & EMI options from leading Indian banks.

What types of credit cards do you accept?

We accept Visa, MasterCard, Mastero and American Express cards. Alternatively, you can pay your order with PayPal payment service in your chosen currency.

Is it safe to pay on OddOneOut?

Yes, we provide 100% secure payments with encrypted gateways and OTP verification. We use PCI-DSS compliant gateways, tokenized payments, and OTP/3-D Secure to protect your transaction and card data.

Why was my payment declined?

Check OTP, limit, or bank rules; try another method or card. Declines can occur due to OTP timeout, insufficient limit, or bank checks. Retry after clearing cache or use UPI/net-banking/another card. Contact us if the issue still persists.

Sizing & Style

How do I find the right size?

Every product page has a detailed size chart and fit notes. Measure against a similar garment for the most accurate fit.

What kind of fits can I expect?

We lean toward relaxed, oversized, and layered silhouettes. Our clothes are made to move with you — emotionally and physically.

I’m new to bold fashion. Will it suit me?

100%. Our pieces are made for evolving identities. Whether you’re dressing quiet or loud, there’s something for every version of you.

How do I style your pieces?

Check out our Style Guides and blog for tips on layering, statement dressing, and mood-based outfits.

How should I care for my garments?

Gentle wash, mild detergent, avoid bleach; line-dry in shade. For longevity: cold gentle cycle, wash inside-out, avoid harsh chemicals, and steam/iron on low as per the care label.

Others

Where can I buy trendy quirky women’s dresses online in India?

Shop OddOneOut for flattering women’s dresses with fast pan-India delivery. Discover casual to occasion-ready dresses in breathable fabrics. Fast shipping, easy returns, and sizes for every body.

Does OddOneOut offer affordable fashion with free shipping?

Yes—quality styles at fair prices; free shipping above a set amount. Enjoy premium fabrics without the markup. Orders over our free-shipping threshold ship free across India.

Are your drops limited?

Yes. We don’t mass-produce. Once a style sells out, it may not come back. Odd is rare — and we keep it that way.

Can I gift an OddOneOut piece?

Get in touch

Have questions about your order, or a general enquiry?