Cancellation policy

Cancellations

(a) By Customers – Indian Orders

  • You can cancel an order within 24 hours of placing it by:

✅ Before dispatch: Full refund to your original payment method.
❌ After 24 hours: Cancellations are not allowed.

➡ If you reject a prepaid delivery: ₹200 will be deducted as shipping before issuing your Gift Card.

📌 Repeated COD refusals: Customers who repeatedly reject COD parcels may lose COD privileges.

(b) By Customers – International Orders

  • Can also be cancelled within 24 hours.
    ❌ No cancellations after 24 hours.

  • Customers are still responsible for any duties or taxes already incurred.

(c) By OddOneOut

OddOneOut may cancel an order if:

  • The product is out of stock.

  • There is a pricing or listing error.

  • There are fraud concerns.

📌 You will be notified and refunded promptly if this happens.

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date (whatever the case may be) 
You can cancel a partially/full paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, neither a refund will be processed. See our returns policy for more details on returns and refunds. 

Try before you buy (we don't offer currently) 
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Subscriptions (we currently don't offer) 
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.